Privacy Policy

CloudGuide is committed to protecting your privacy and ensuring you have a positive experience using our channels. This policy outlines our personal information policy for both online data and offline data, including our smartphone applications and web services. The privacy policy applies Spanish law but will nevertheless be applicable worldwide. All personal information you may give us will be treated according to this policy.

Collection of your personal information

We will always tell you before we collect any Personal Information and inform you of the purpose of the collection. "Personal Information" is defined as any information that can be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address, title, occupation, age, gender and other information required to provide a service, deliver a product, or carry out a transaction you have requested. Some of the reasons we collect your Personal Information include:

  • Registration of an account.
  • Use of certain features of our products or services.
  • Requesting service and support for our products or services.
  • Subscribing to our newsletter.
  • Placement of a transaction or order.
  • Registration to attend a seminar or event.
  • Participation in an online survey.
  • Participation in discussion groups or forum.
  • Collaboration efforts.

Use of your personal information

We will only use your Personal Information in the way we specified when it was collected. We will not subsequently change the way your Personal Information is used without your consent. Some of the ways in which we may use your Personal Information include:

  • To be able to deliver any possible service you may request from us.
  • To comply with accounting, fiscal and other laws.
  • To bring you more relevant and location-based content.
  • To keep you up to date on the latest product announcements, website updates, special offers, and other information.
  • To provide support and assistance for our products and services.
  • To provide the ability to create personal profile areas and view protected content.
  • To provide the ability to contact you, generate statements and invoices.
  • To provide customer feedback and support.
  • To provide marketing or promotional activities on our websites.
  • To conduct questionnaires and surveys in order to provide better products and services to our customers.
  • To understand more about you, so we can personalize newsletters and websites to your preferences. For example, allow you the opportunity to request specific information on products and services that may be of interest.
  • To allow you to share information with another individual such as a friend or co-worker. CloudGuide does not store the personal information of the third party. We collect the information for the sole purpose of sending a one-time email. If you choose to use our referral service to inform a colleague or friend, we will only ask for a contact name and email address.
  • To meet contract obligations.
  • To be able to pay commissions to partners and clients.


We regularly send out newsletters to all people registered in our Newsletter Subscribers file. We do this because we think you may be interested in new features and services, since you showed interest before by leaving your data. Every newsletter send to you will include details on how to unsubscribe and delete yourself from this file. If you leave your email address in some form on our websites or applications, we may automatically add you to the Newsletter Subscribers file.

Electronic payments

If you perform an electronic payment by credit card on our websites or applications, we will store your personal data to be able to process the payment, provide the service to you, and comply with fiscal and accounting laws. We will however never store your credit card details. Those credit card details never hit our servers, and will be sent directly to the servers of our payment provider, Stripe Inc.

Keeping your data up to date

We need your help in keeping the Personal Information you have shared with us accurate and up to date. Please notify us of any changes to your Personal Information. If you are a registered user, you may make these updates yourself online via the CloudGuide platform profile.

Consulting, modifying and deleting data

If you would like to consult your data, modify it, or remove it, you may do so by sending a registered letter to CloudGuide SL, C/ Valencia 231 2-1, 08007 Barcelona, Spain. Please indicate your full contact details and the name of the file your query refers to.

Non-personal/anonymous information collection

In some instances, CloudGuide may collect non-personal (aggregate or demographic) data through cookies, web logs, web beacons and the localization services of your phone. This information is used to better understand and improve the usability, performance, and effectiveness of the website, and to generate statistics to be sold to our clients. Your location may also be used as an additional check for fiscal reasons.

Sharing your personal information

We do not sell or rent your Personal Information to third parties for marketing purposes. We may share your Personal Information within CloudGuide or any of our worldwide related companies for purposes of data processing or storage. We may also share your Personal Information for the purpose of generating statistics for any interested party of our choice.

We may also share your Personal Information with business partners or contractors in order to provide a requested service or transaction, including processing orders, processing credit card transactions, hosting websites, hosting event and seminar registration, providing customer support, providing translations for your content and providing recording services. We only provide these third parties with the minimum amount of Personal Information necessary to complete the requested service or transaction, and the third parties are not permitted to use your Personal Information except for limited purpose of completing the requested service or transaction. We may respond to subpoenas, court orders, or legal process by disclosing your Personal Information and other related information, if necessary. We also may choose to establish or exercise our legal rights or defend against legal claims. We may collect and possibly share Personal Information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of CloudGuide' terms of use, or as otherwise required by law.

While navigating CloudGuide's web site you may be directed to content or functionality that is hosted by a third-party supplier, not on our websites. When information is collected on behalf of CloudGuide exclusively, CloudGuide's privacy policy will be referenced on the site and will govern how your information is used. For other, non-CloudGuide websites, the site owner's privacy policy will be referenced. It is CloudGuide's practice to require such suppliers to handle information in a manner consistent with CloudGuide's privacy and security policies.

We will ask for your consent before we use or share your information for any purpose other than the reason you provided it or as otherwise provided by this policy. In order to let us know your preferences, we will require an action on your part, such as checking the appropriate option, to indicate your consent.

Security of your personal information

CloudGuide is committed to protecting the Personal Information you share with us. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Information from unauthorized access, use or disclosure.

When we transfer sensitive personal data over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit.

We recommend you to take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.


Like many websites, CloudGuide uses technologies, such as cookies and web beacons, which allow us to make your visit to our website easier, more efficient and more valuable by providing you with a customized experience and recognizing you when you return.

A cookie cannot read personal data off your hard disk or read cookie files created by other sites; indeed, the only Personal Information a cookie can contain is information you supply yourself. Accepting the cookies used on our website may give us access to information about your browsing behavior, which we may use to personalize your experience and track user traffic patterns, and to merge this info when you register. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. You may browse most of CloudGuide's website without accepting cookies from CloudGuide; however, some website functionality may be lost by disabling cookies on your computer. Other CloudGuide web pages, particularly those which require a login and password, require cookies and cannot be used when you have disabled cookies in your browser. In addition, CloudGuide may use web beacons in conjunction with cookies to understand user behavior. Web beacons are simply a convenient way of gathering basic statistics and managing cookies, and do not give away any extra information from your computer. Turning off your browser's cookies will prevent web beacons from tracking your specific activity.

If you prefer not to receive cookies while browsing our website or via HTML-formatted emails, you can set your browser to warn you before it accepts cookies or refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser.

Data retention

CloudGuide will not retain your Personal Information longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

Linked websites

Our websites may provide links to other third-party websites which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit.


If you participate in a CloudGuide discussion forum, chat room, blog discussion or review or opinion of any kind, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside CloudGuide, who have access to that discussion forum or chat room. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Each participant's opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of CloudGuide.

Children's privacy

CloudGuide does not knowingly collect Personal Information from children under the age of 13. If we learn that we have collected Personal Information on a child under the age of 13, we will delete that data from our systems. CloudGuide encourages parents and guardians to go online with their children. Here are a few tips to help make a child’s online experience safer:

  • Teach children never to give Personal Information (such as name, address, phone number, school, etc.) unless supervised by a parent or responsible adult.
  • Know the sites your children are visiting and which sites are appropriate.
  • Look for website privacy policies. Know how your child’s information is treated.
  • Please visit the government official website for more tips on protecting children’s privacy online.

Transfer of personal information

We may transfer your Personal Information to any CloudGuide related company worldwide, or to third parties acting on our behalf for the purposes of processing orders or data storage.

Policy updates

CloudGuide may amend this privacy statement from time to time, and at any time. This privacy statement was last changed on in your local timezone. Your continued use of the CloudGuide website after any change will signify and confirm your assent to those changes.

Final remarks

For simplicity reasons, the data protection provisions always use the masculine form of words to refer to people. However, it should be understood that both sexes are always inferred unless expressly stated otherwise.

Questions or comments?

Should you have any privacy-related questions or comments related to this privacy policy, please send an email to Please only use this e-mail address for informal questions.

Supported by

Booking Booster
European Commission Seal of Excellence
Ministerio de Educación, Cultura y Deporte
Techstars Paris