Privacy Policy

Privacy policy

CLOUDGUIDE, S.L. (“CloudGuide”) is committed to protecting your privacy and ensuring you have a positive experience using our channels. CloudGuide respects the privacy of our clients and users of our website located at (the “website”), the mobile application for iOS and Android operating systems (the “app”) and the services that we provide.

This policy explains how we collect, store, handle, protect and delete information for both online data and offline data, including our apps and the website.

By using CloudGuide’s services, you agree to the collection and usage of the information in accordance to this Privacy Policy.


While using our services we might ask you to provide us certain information (“Personal Information”) that allows us to identify you or get in contact with you. We will always tell you before we collect any Personal Information and inform you of the purpose of the collection.

Personal Information is defined as any information that can be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address, title, occupation, age, gender and other information required to provide a service, deliver a product, or carry out a transaction you have requested. Some of the reasons we collect your Personal Information include:

  • Registration of an account.
  • Use of certain features of our products or services.
  • Requesting service and support for our products or services.
  • Responding to your request or enquiry.
  • Subscribing to our newsletter.
  • Placement of a transaction or order.
  • Registration to attend a seminar or event.
  • Participation in an online survey.
  • Participation in discussion groups or forum.
  • Collaboration efforts.
  • Improvement of our services.


We will only use your Personal Information in the way we specified when it was collected. We will not subsequently change the way your Personal Information is used without your consent. Some of the ways in which we may use your Personal Information include:

  • To be able to deliver any possible service you may request from us.
  • To comply with accounting, fiscal and other laws.
  • To bring you more relevant and location-based content.
  • To keep you up to date on the latest product announcements, website updates, special offers, and other information.
  • To provide support and assistance for our products and services.
  • To provide the ability to create personal profile areas and view protected content.
  • To provide the ability to contact you, generate statements and invoices.
  • To provide customer feedback and support.
  • To provide marketing or promotional activities on our websites.
  • To conduct questionnaires and surveys in order to provide better products and services to our customers.
  • To understand more about you, so we can personalize newsletters and websites to your preferences. For example, allow you the opportunity to request specific information on products and services that may be of interest.
  • To allow you to share information with another individual such as a friend or co-worker. CloudGuide does not store the personal information of the third party. We collect the information for the sole purpose of sending a one-time email. If you choose to use our referral service to inform a colleague or friend, we will only ask for a contact name and email address.
  • To meet contract obligations.
  • To be able to pay commissions to partners and clients.


In addition, our website or app might collect automatically anonymous information about you when you use our services.

CloudGuide website uses technologies, such as cookies and web beacons which allow us to make your visit to our website easier, more efficient and more valuable by providing you with a customized experience and recognizing you when you return. A cookie cannot read personal data off your hard disk or read cookie files created by other sites; indeed, the only Personal Information a cookie can contain is information you supply yourself. Accepting the cookies used on our website may give us access to information about your browsing behaviour, which we may use to personalize your experience and track user traffic patterns, and to merge this info when you register. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. You may browse most of CloudGuide's website without accepting cookies from CloudGuide; however, some website functionality may be lost by disabling cookies on your computer. Other CloudGuide web pages, particularly those which require a login and password, require cookies and cannot be used when you have disabled cookies in your browser. In addition, CloudGuide may use web beacons in conjunction with cookies to understand user behaviour. Web beacons are simply a convenient way of gathering basic statistics and managing cookies, and do not give away any extra information from your computer. Turning off your browser's cookies will prevent web beacons from tracking your specific activity.

If you prefer not to receive cookies while browsing our website or via HTML-formatted emails, you can set your browser to warn you before it accepts cookies or refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser.


In some instances, the CloudGuide app may collect non-personal (aggregate or demographic) data through web logs, web beacons and the localization services of your phone.

The aggregated anonymous information is also used to better understand and improve the usability, performance, and effectiveness of the website and the apps, and to generate statistics of how the users use the app in order to provide the statistical data and analytics services to our clients. CloudGuide’s statistical data and analytics services and analytics contain no Personal Information.

Some of the uses of the anonymous information we collect are:

  • To provide you a personalized experience and show the closest institutions to you.
  • To provide a custom content experience to our end users.
  • Allow to share content from the app through a third party social network.
  • Security of our services.
  • Prevent copyright issues.
  • Provide location based content to our app end users.
  • For internal operations.
  • Your location may also be used as an additional check for fiscal reasons.

We might use third party services such as Facebook Analytics and Google Analytics to help us collect and analyze this aggregated information.

Please see further details on the data treatment in our Data Protection Policy below.


We regularly send out newsletters to all people registered in our Newsletter Subscribers file. We do this because we think you may be interested in new features and services, since you showed interest before by leaving your data. Every newsletter sent to you will include details on how to unsubscribe and delete yourself from this file, you can also unsubscribe via an email to


Although the access to the website and apps is free of charge, certain parts of content might request a fee to be accessed. If the user performs an electronic payment by credit card on the websites or apps, the personal data will be stored to be able to process the payment, provide the service, and comply with fiscal and accounting laws. The company will however never store the user´s credit card details, they will be sent directly to the servers of the company´s payment provider, Stripe Inc., or the purchase will be performed through native in-app purchase mechanism in conformity with the relevant in-app purchase program for iOS and Android.


We need your help in keeping the Personal Information you have shared with us accurate and up to date. Please notify us of any changes to your Personal Information. If you are a registered user, you may make these updates yourself online via the CloudGuide profile.


If you would like to consult your data, modify it, or remove some data that you cannot change yourself through our website or mobile app, you may do so by sending a registered letter to CloudGuide SL, C/ Valencia 231 2-1, 08007 Barcelona, Spain. Please indicate your full contact details, ID and the name of the file your query refers to.


If you created a user account, all the personal information submitted will be deleted. Please, note that we maintain the data collected anonymously about your usage of the CloudGuide app.


We do not sell or rent your Personal Information to third parties for marketing purposes. We may share your Personal Information within CloudGuide or any of our worldwide related companies for purposes of data processing or storage.

We may also share your Personal Information with business partners or contractors in order to provide a requested service or transaction, including processing orders, processing credit card transactions, hosting websites, hosting event and seminar registration, providing customer support, providing translations for your content and providing recording services. We only provide these third parties with the minimum amount of Personal Information necessary to complete the requested service or transaction, and the third parties are not permitted to use your Personal Information except for limited purpose of completing the requested service or transaction. We may respond to subpoenas, court orders, or legal process by disclosing your Personal Information and other related information, if necessary. We also may choose to establish or exercise our legal rights or defend against legal claims. We may collect and possibly share Personal Information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of CloudGuide' terms of use, or as otherwise required by law.

While navigating CloudGuide's web site you may be directed to content or functionality that is hosted by a third-party supplier, not on our websites. When information is collected on behalf of CloudGuide exclusively, CloudGuide's privacy policy will be referenced on the site and will govern how your information is used. For other, non-CloudGuide websites, the site owner's privacy policy will be referenced. It is CloudGuide's practice to require such suppliers to handle information in a manner consistent with CloudGuide's privacy and security policies.

We will ask for your consent before we use or share your information for any purpose other than the reason you provided it or as otherwise provided by this policy. In order to let us know your preferences, we will require an action on your part, such as checking the appropriate option, to indicate your consent.


CloudGuide is committed to protecting the Personal Information you share with us and we try to implement and maintain appropriate and good security procedures and practices acceptable to the nature of the information we store, in order to protect it from loss or any form of unlawful use. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Information from unauthorized access, use or disclosure.

When we transfer sensitive personal data over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. While we strive to protect your Personal Information, please be aware no method of sharing or storing data on the internet is 100% safe. Therefore, we cannot guarantee the absolute security of the Personal information you transmit and you should use our Services and give us your information at your own risk.

We recommend you to take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.


CloudGuide will not retain your Personal Information longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.


Our websites may provide links to other third-party websites which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit.


If you participate in a CloudGuide discussion forum, chat room, blog discussion or review or opinion of any kind, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside CloudGuide, who have access to that discussion forum or chat room. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Each participant's opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of CloudGuide.


CloudGuide may amend this privacy statement from time to time, and at any time. Your continued use of the CloudGuide website after any change will signify and confirm your assent to those changes.


For simplicity reasons, the privacy policy provisions talk about “you” and always use the masculine form of words to refer to people. However, it should be understood that both sexes are always inferred unless expressly stated otherwise.

Questions or comments?

Should you have any privacy-related questions or comments related to this privacy policy, please send an email to Please only use this e-mail address for informal questions.

Data retention policy


A. Contact information of the Responsible

The responsible for the data collected through the website and the apps is CLOUDGUIDE, S.L. with address C/ Valencia 231 2-1, 08007, BARCELONA (BARCELONA), SPAIN and CIF B66169228. You can contact the responsible through the following email


A. Extended description of the purposes of the data treatment

  • Development and offering of the service, the apps and the website
  • Provision of services
  • Collection and generation of the statistical data
  • Business relationship management
  • Administrative, accounting and fiscal management
  • Publicity and commercial research

For further information please refer to our Privacy Policy above.

B. Terms or criteria for data storage

We will store the data for as long as necessary to meet the request and comply with the legal obligations.

The data that you have given us will be stored for as long as necessary for the purposes indicated in point 2.A., or for the time required by different applicable laws.

C. Automated decisions, profiles and applied logic

The data collected through the website will not be used to make automated decisions.


A. Applicable legislation

Art. 6, section 1 letter A that considers the consent of the interested party as a legitimate basis for the processing of personal data contained in this terms.

B. Details of the legal basis of the treatment in cases of legal obligation, public interest or legitimate interest

The use of the data you provide us is legitimate because you provide us with your consent or authorization to use your data for the purposes indicated in point 2.A.

C. Obligation or no obligation to provide data and consequences of not providing it

You are not obliged to provide us with the information, however, it will be necessary to manage the suggestions or requests you make through the website and the apps.


A. Recipients or categories of recipients

Organizations or persons directly related to the company, Public Administration competent in the matter.

B. Decisions of adequacy, guarantees, binding corporate rules or specific situations applicable

Do no exist.


A. How to exercise the rights to access, rectify, delete and transfer your data, and to limit or oppose its treatment

The interested party may know, modify, or delete the data that the company possesses about him/her making a request by email providing his/her ID or by mail to C/ Valencia 231 2-1, BARCELONA (BARCELONA), SPAIN. The interested party may transfer his/her data to another entity or limit the existing data that the company possesses about him/her by email providing his/her ID or by mail to C/ Valencia 231 2-1, 08007, BARCELONA (BARCELONA), SPAIN.

B. Right to withdraw the given Consent

The interested party may withdraw the data that the company has about him/her by email providing his/her ID or by mail to C/ Valencia 231 2-1, 08007, BARCELONA (BARCELONA), SPAIN.

C. Right to make a complaint to the Controlling Authority

The interested party may submit a complaint to the Spanish Data Protection Agency about any incident that may arise.


A. Detailed information about the data provenance

Provided directly by the interested party.

B. Categories of the treated data

  • Name and surname
  • Phone number
  • Address
  • Email
  • Institution/Company name

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